Make inclusion real. Accessibility that works in the real world.

Your website might look accessible. Your building might have accessibility features. But how well do they actually work for disabled people?

At AbillityU, we provide practical accessibility reviews informed by lived experience. We look beyond tick-box compliance to identify barriers, understand how they affect people and recommend realistic improvements. We give businesses actionable steps they can carry out right away. They are simple but effective and almost every business can can will be able to do them.

We offer digital and in-person accessibility reviews for businesses and organisations that want to make their services, content and environments more accessible.

Whether you operate an online business, manage physical premises or provide services both online and in person, we can help you understand where barriers exist and what you can do about them.

Real-world feedback. Practical recommendations. Meaningful improvements.

Choose Your Accessibility Review

Every organisation is different. Choose the review that matches your needs.

Click & Access

Click & Access

For businesses and organisations that operate online.

Your website or app might be the first point of contact between your organisation and a potential customer. If people struggle to navigate it, find information or complete a task, they may be unable to access your services.

Click & Access is a practical digital accessibility review informed by lived experience of disability. We examine your website, online shop, app or other agreed digital services to identify barriers that could make them difficult for disabled people to access or use.

We look beyond whether accessibility features exist to consider how people actually interact with your digital environment. Can someone find the information they need? Can they complete a booking or purchase? Can they understand the content and navigate the service using their preferred way of accessing information?

Our aim is to help you understand the barriers your customers may encounter and identify practical improvements that support a more accessible digital experience.

What do we review?

Our reviews focus on the practical experience of using your digital services. Depending on your organisation and the agreed scope, this may include:

Website navigation and structure

Can visitors find their way around your website, understand its structure and locate important information without unnecessary difficulty?

Readability and clarity

Is your content easy to read and understand? Are text size, spacing, contrast and the presentation of information making it easier or harder for people to use your website?

Buttons, links and interactive elements

Can users identify and operate buttons, links, menus and other interactive features? Are important actions easy to find and understand?

Online shopping, booking and forms

Can customers complete a purchase, make a booking or submit a form without encountering avoidable barriers? Is it clear what they need to do at each stage?

Mobile usability

Can people access and use your website effectively on a mobile device, including when they need to enlarge content or navigate using alternative methods?

Assistive technology and alternative access

Could the design or functionality create difficulties for people who use assistive technology or alternative ways of interacting with digital content?

Images and alternative text

Do images communicate important information clearly, and where appropriate, is alternative text available to convey relevant visual information to people who cannot see the images?

Videos, documents and other content

Can users access and understand relevant content, including videos, downloadable documents and other digital resources?

Finding information and changing decisions

Can users find what they need without unnecessary effort? If they change their mind during a purchase, booking or other process, can they go back, amend their choices or cancel where appropriate?

Every digital environment is different. We agree the scope in advance and focus on practical barriers rather than simply checking whether particular accessibility features are present.

What will your organisation receive?

Our aim is to help you understand the barriers disabled people may encounter and identify practical steps your organisation can take to improve accessibility.

Your Click & Access package includes:

An initial meeting

Discuss your digital services, the people you serve, your accessibility concerns and the areas you would like reviewed.

Two digital accessibility reviews

Review your agreed digital environment at two points within the package validity period. The second review can be used to revisit identified barriers after improvements have been made or to examine further accessibility concerns within the agreed scope.

Identification of accessibility barriers

Understand where website design, content, navigation or functionality could make it more difficult for disabled people to access information or complete tasks.

Real-world impact

Learn how the barriers identified could affect a person’s ability to navigate your website, understand your content or use your digital services.

Practical recommendations

Receive suggestions for improvements based on the barriers identified during your reviews.

Prioritised actions

Understand which issues to address first and where practical changes could improve the digital experience for your customers.

How does the two-review package work?

Click & Access is a fixed-price package that includes two digital accessibility reviews.

Use both reviews within 12 months of your first review.
Arrange both reviews at mutually agreed times, subject to availability.
Use the second review to assess changes made, revisit identified barriers or examine further accessibility concerns within the agreed scope.
If you require further reviews after using your package, or after the 12-month validity period expires, you will need to purchase a new package.

For example, if your first review takes place in June, your second review must be completed within the following 12-month period, by the corresponding date in May or June the following year, depending on the agreed start date.

The timing and scope of both reviews will be agreed in advance so your organisation can plan around its priorities.

More than a checklist

A website can look professional and still create barriers for disabled people.

Important information might be difficult to find. Text might be difficult to read. Buttons might be hard to identify, or a customer might struggle to complete a purchase because the process is confusing.

These barriers can affect whether people can access your information, use your services or complete the tasks they came to do.

Click & Access helps your organisation recognise these everyday challenges and take practical steps towards a more accessible digital environment.

£500

Your package includes:

An initial meeting to discuss your digital services and accessibility priorities.
Two digital accessibility reviews.
Practical recommendations based on the barriers identified.
Prioritised actions to help guide improvements.
A 12-month validity period, starting from your first review.

The websites, apps, digital content and areas covered will be agreed in advance. Both reviews must be completed within the 12-month validity period. Further reviews require the purchase of a new package.

Larger or more complex digital environments may require a tailored quotation.

Ready to make your digital services more accessible?

Choose Click & Access to identify practical barriers across your digital environment and understand what you can do to improve the experience for disabled customers and users.

Explore Click & Access

Walk & Access

Make your physical space accessible in practice, not just in principle.

A building might look accessible on paper, but what is it actually like for a disabled person to enter, move around and use the space?

Walk & Access provides practical, in-person accessibility reviews of physical premises, helping organisations identify barriers that can affect disabled customers, visitors and service users.

Drawing on lived experience of disability and visual impairment, we look beyond whether a feature is present to consider whether it works in practice. From finding the entrance and navigating the building to locating facilities and accessing services, we examine the experience from a disabled person’s perspective.

Whether you run a shop, office, educational setting, healthcare facility or another customer-facing environment, we help you identify where practical changes could make a meaningful difference.

What do we review?

Our in-person reviews focus on the practical experience of accessing and using your premises. Depending on your environment and the agreed scope, this may include:

Entrances and access routes
Can visitors identify the entrance, reach it and enter the building safely?

Navigation and wayfinding
Is it easy to find the right rooms, departments, services and facilities?

Visibility and contrast
Are steps, edges, doors, signs and important features sufficiently distinguishable?

Lighting and visibility
Could lighting conditions, glare or shadows make moving around or identifying information more difficult?

Counters and service points
Can disabled visitors identify and access reception desks, payment points and other customer service areas?

Facilities and layout
Are seating, toilets, waiting areas and other relevant facilities accessible and easy to locate?

Customer journeys
Can someone move through the premises and complete the activities they came to do without encountering avoidable barriers?

Every environment is different. We tailor our reviews to your premises and the areas agreed before the visit, focusing on practical accessibility barriers rather than simply producing a checklist.

What will your organisation receive?

Our aim is to help you understand the barriers disabled people may encounter and identify practical steps your organisation can take to improve accessibility.

Your Walk & Access package includes:

An initial meeting

Discuss your premises, the people you serve, your accessibility concerns and the areas you would like reviewed.

Two in-person accessibility reviews

Review your premises at two agreed points within the package validity period. These visits allow you to identify accessibility barriers and revisit the environment after changes have been made or when further assessment is needed.

Identification of accessibility barriers

Understand where physical features, layouts or everyday arrangements could make access more difficult for disabled people.

Real-world impact

Learn how the barriers identified could affect a person’s ability to enter, navigate or use your premises.

Practical recommendations

Receive suggestions for improvements based on the environment and the barriers identified during your reviews.

Prioritised actions

Understand which issues to address first and where practical changes could improve the experience for disabled visitors.

How does the two-review package work?

Walk & Access is a fixed-price package that includes two in-person accessibility reviews.

Use both reviews within 12 months of your first review.
Arrange both visits at mutually agreed times, subject to availability.
Use the second visit to reassess identified barriers, review changes made or examine further accessibility concerns within the agreed scope.
If you require further reviews after using your package, or after the 12-month validity period expires, you will need to purchase a new package.

For example, if your first review takes place in June, your second review must take place within the following 12-month period, by the corresponding date in May or June the following year, depending on the agreed start date.

The timing and scope of both visits will be agreed in advance so your organisation can plan around its priorities.

More than a checklist

Accessibility is not just about whether a ramp, sign or accessible facility exists. It is about whether people can find it, reach it and use it.

A doorway may be accessible but difficult to identify. A step may be easy to overlook when its edge has little contrast. A service counter may be available but difficult to locate or approach.

These everyday barriers can affect a person’s confidence, independence and ability to access a service.

Walk & Access helps your organisation recognise these barriers and take practical steps towards creating a more accessible environment for disabled customers, visitors and service users.

£850

Your package includes:

An initial meeting to discuss your premises and accessibility priorities.
Two in-person accessibility reviews.
Practical recommendations based on the barriers identified.
Prioritised actions to help guide improvements.
A 12-month validity period, starting from your first review.

The premises and areas covered will be agreed in advance. Both reviews must be completed within the 12-month validity period. Further reviews require the purchase of a new package.

Larger or more complex environments may require a tailored quotation.

Ready to make your premises more accessible?

Choose Walk & Access to identify practical barriers in your physical environment and understand what you can do to improve the experience for disabled visitors.

Explore Walk & Access

Click, Walk & Access

For organisations that want to improve accessibility across both their digital and physical environments.

Your website might be accessible in principle, but what happens when a customer visits your premises? Can they find the information they need online, plan their visit and then enter, navigate and use your physical space without encountering avoidable barriers?

Accessibility doesn’t stop at your website or your front door. For many organisations, the customer experience begins online and continues in person. Barriers at either stage can make it harder for disabled people to access information, use services or complete everyday tasks.

Click, Walk & Access combines digital and in-person accessibility reviews to help your organisation identify barriers across both environments.

Drawing on lived experience of disability and visual impairment, we look beyond whether accessibility features exist to consider how people actually interact with your website, digital services and physical premises.

Whether you operate a shop, office, educational setting, healthcare facility or another customer-facing organisation, we help you understand where improvements could make a meaningful difference to disabled customers, visitors and service users.

What do we review?

Your combined package covers agreed areas of your digital environment and physical premises. The precise scope will depend on your organisation, services and accessibility priorities.

Click: Digital accessibility

We examine the practical experience of using your website, online shop, app or other agreed digital services.

Website navigation and structure

Can visitors find their way around your website and locate important information without unnecessary difficulty?

Readability and clarity

Is your content easy to read and understand? Could text presentation, contrast or the layout of information create barriers?

Buttons, links and interactive elements

Can users identify and operate buttons, links, menus and other interactive features?

Online shopping, booking and forms

Can customers complete purchases, make bookings or submit information without encountering avoidable difficulties?

Mobile usability

Can people access and use your digital services effectively on a mobile device?

Assistive technology and alternative access

Could your website design, content or functionality create difficulties for people who use assistive technology or alternative ways of interacting with digital content?

Images, videos and documents

Can users access and understand relevant content, including images, videos and downloadable documents?

Finding information and changing decisions

Can customers find the information they need, change their choices and navigate digital processes without unnecessary difficulty?

Walk: Physical accessibility

We examine the practical experience of accessing and using your premises.

Entrances and access routes

Can visitors identify the entrance, reach it and enter the building safely?

Navigation and wayfinding

Is it easy to find the right rooms, departments, services and facilities?

Visibility and contrast

Are steps, edges, doors, signs and important features sufficiently distinguishable?

Lighting and visibility

Could lighting conditions, glare or shadows make moving around or identifying information more difficult?

Counters and service points

Can disabled visitors identify and access reception desks, payment points and other customer service areas?

Facilities and layout

Are seating, toilets, waiting areas and other relevant facilities accessible and easy to locate?

Customer journeys

Can someone move through the premises and complete the activities they came to do without encountering avoidable barriers?

Every organisation is different. We agree the areas covered before the reviews begin, focusing on practical barriers rather than simply producing a checklist.

What will your organisation receive?

Our aim is to help you understand the barriers disabled people may encounter across your digital and physical environments and identify practical steps your organisation can take to improve accessibility.

Your Click, Walk & Access package includes:

An initial meeting

Discuss your organisation, the people you serve, your digital services, your premises and your accessibility priorities.

Two combined accessibility reviews

Two reviews are included in the package, covering agreed aspects of your digital and physical environments. The reviews will be planned in advance to reflect your priorities and the agreed scope.

Identification of accessibility barriers

Understand where website design, digital content, physical features, layouts or everyday arrangements could make access more difficult for disabled people.

Real-world impact

Learn how the barriers identified could affect a person’s ability to find information, use your digital services, enter your premises, navigate the environment or access your services.

Practical recommendations

Receive suggestions for improvements based on the barriers identified during your reviews.

Prioritised actions

Understand which issues to address first and where practical changes could improve accessibility across your organisation.

How does the two-review package work?

Click, Walk & Access is a fixed-price package combining digital and physical accessibility reviews.

Use both reviews within 12 months of your first review.
Arrange both reviews at mutually agreed times, subject to availability.
Agree in advance which digital services and physical areas each review will cover.
Use the second review to revisit identified barriers after improvements have been made or to examine further accessibility concerns within the agreed scope.
If you require further reviews after using your package, or after the 12-month validity period expires, you will need to purchase a new package.

The scope and timing of both reviews will be agreed in advance so your organisation can plan around its accessibility priorities.

Why combine digital and physical accessibility?

A customer’s experience rarely begins and ends in one place.

Someone might visit your website to find your opening hours, check whether your premises are accessible, book an appointment or purchase a product. They then need to find your entrance, navigate your premises and access the service they came for.

If the website is difficult to use, they may struggle before their visit even begins. If the physical environment creates barriers, an otherwise straightforward online journey may still end in frustration.

Looking at both environments helps your organisation consider accessibility across more of the customer journey.

For example:

A customer may struggle to find accessibility information on your website before visiting.
Important information may be difficult to read online, while signs inside your premises may be difficult to distinguish.
An online booking process may be straightforward, but accessing the reception desk or finding the right department may present further barriers.
Changes to your website or premises may introduce new accessibility challenges that need attention.

Click, Walk & Access helps you identify these practical challenges and understand how improvements across both environments could create a more accessible experience.

More than a checklist

Accessibility is not just about whether a website has an accessibility feature or a building has an accessible entrance. It is about whether people can find information, navigate their surroundings and use services in practice.

A website can look professional while remaining difficult to navigate. A building can have an accessible entrance while its internal layout makes finding a service difficult.

These everyday barriers can affect a person’s independence, confidence and ability to access your organisation.

Click, Walk & Access helps you recognise barriers across both digital and physical environments and take practical steps towards making inclusion part of the customer experience.

£1,200

Your package includes:

An initial meeting to discuss your organisation and accessibility priorities.
Two combined accessibility reviews covering agreed digital and physical environments.
Identification of practical accessibility barriers.
Recommendations informed by the barriers identified.
Prioritised actions to help guide improvements.
A 12-month validity period, starting from your first review.

The websites, apps, digital content, premises and areas covered will be agreed in advance. Both reviews must be completed within the 12-month validity period. Further reviews require the purchase of a new package.

Larger or more complex digital environments or premises may require a tailored quotation.

Ready to make inclusion real across your organisation?

Choose Click, Walk & Access to identify practical accessibility barriers across your digital services and physical premises.

Understand where your organisation can make improvements and help create a more accessible experience for disabled customers, visitors and service users.

Explore Click Walk & Access

Accessibility Reviews and Disability Training

Identifying accessibility barriers is an important first step. Understanding disability and inclusive practice can help organisations make informed decisions about addressing them.

Alongside our accessibility reviews, AbillityU provides CPD-approved disability training to help organisations develop their understanding of disability, accessibility and inclusive practice.

Our services complement one another. An accessibility review can identify barriers affecting disabled customers, visitors or service users, while disability training can help staff better understand disability-related barriers and consider how their own actions and decisions affect inclusion.

For example, a review might identify difficulties navigating a website or accessing a physical service point. Relevant training can help staff understand why these barriers matter and how inclusive thinking can inform their everyday work.

You can purchase an accessibility review independently or explore how appropriate disability training could support your organisation’s wider accessibility goals.

Explore our CPD-approved disability training to see how it could support your organisation.

How the Accessibility Review Process Works

1. Tell us what you need reviewed

This might be a website, online shop, app, workplace, shop, educational setting or another physical environment. If you need support across both digital and physical spaces, we can discuss our combined service.

2. Agree on the scope

We will discuss your organisation’s needs, the areas to be reviewed, the appropriate package and the proposed arrangements.

We will agree on the relevant websites, digital services, premises and areas to be covered before the reviews begin.

For in-person reviews, we will also discuss the location, visit arrangements and availability. Larger or more complex environments may require a tailored quotation.

3. We review the agreed areas

We assess the agreed digital or physical environment, focusing on practical accessibility barriers and how they could affect disabled people.

Our approach draws on lived experience of disability and visual impairment, helping us consider how accessibility works in practice rather than simply whether a particular feature exists.

4. Receive practical recommendations

We identify relevant barriers, explain their potential impact and provide practical recommendations within the agreed scope.

Our findings help you understand what could be improved, why it matters and which actions to consider first.

5. Use your second review strategically

Each accessibility review package includes two reviews that must both be completed within 12 months of the first review.

The timing and scope of both reviews will be agreed in advance, subject to availability. Your second review can be used to revisit identified barriers after improvements have been made or to examine further accessibility concerns within the agreed scope.

Once both reviews have been used, or the 12-month validity period has expired, you will need to purchase a new package if you require further reviews.

There is no automatic annual renewal. You decide whether you need another package based on your organisation’s requirements.

Not sure which service is right for you?

Contact AbillityU to discuss your requirements. We can help you identify an appropriate starting point and agree on the scope of a suitable review package.

Make inclusion real. Start with accessibility.

Frequently Asked Questions

What is an accessibility review?

An accessibility review is a practical assessment of how accessible and usable a website, digital service or physical environment is for disabled people.

AbillityU’s reviews focus on identifying relevant barriers, explaining their potential impact and providing practical recommendations for improvement within an agreed scope.

What is the difference between Click & Access and Walk & Access?

Click & Access focuses on digital environments, including websites, online shops, apps and agreed digital content.

Walk & Access involves an in-person review of physical premises, considering barriers people may encounter when entering, navigating and using the environment.

Click, Walk & Access combines digital and physical accessibility reviews within one package.

What does Click, Walk & Access include?

Click, Walk & Access combines reviews of agreed digital services and physical premises.

The package includes an initial meeting and two combined accessibility reviews. The digital and physical areas covered by each review will be agreed in advance so you understand the scope of the service.

Do you review mobile apps?

Yes. Mobile and web applications can be considered as part of Click & Access, subject to agreement on the scope, functionality and complexity of the work.

Do you visit business premises?

Yes. Walk & Access and the physical element of Click, Walk & Access involve an in-person visit.

Visits are subject to location, availability and agreement on the scope of the review.

How many reviews are included in a package?

Each package includes two accessibility reviews.

For Click & Access, these focus on agreed digital services. For Walk & Access, they focus on physical premises. Click, Walk & Access combines digital and physical environments within the agreed scope.

How long do I have to use my two reviews?

Both reviews must be completed within 12 months of the first review.

For example, if your first review takes place on 15 June, your second review must be completed by 15 June the following year, within the agreed validity period.

We recommend agreeing on the timing of both reviews in advance so your organisation can plan accordingly.

Do I have to renew my package every year?

No. Our packages do not automatically renew.

You purchase a package that includes two reviews within a defined 12-month period. If you want further reviews after both have been used, or after the package validity period has expired, you must purchase a new package.

You can decide whether another package is appropriate for your organisation’s needs.

Can I use my second review to check improvements?

Yes. The second review can be used to revisit identified barriers after changes have been made or to examine further accessibility concerns within the agreed scope.

The purpose and areas covered by the second review should be agreed in advance.

Will an accessibility review guarantee that my website or premises is fully accessible?

No. An accessibility review identifies relevant barriers within an agreed scope and provides recommendations for improvement. It cannot guarantee that every barrier has been identified or that the environment is fully accessible.

Where formal technical testing or a specific compliance assessment is required, a specialist assessment may also be appropriate.

Is an accessibility review the same as a formal accessibility audit?

Not necessarily. A formal audit may assess conformance with specific technical standards or legal requirements. AbillityU’s reviews focus on practical usability and the lived experience of disabled people.

Our reviews can complement technical testing, but they should not be presented as a substitute for a formal audit where one is required.

Can digital and physical reviews take place at different times?

The timing and scope of the two reviews will be agreed in advance, subject to availability.

For Click, Walk & Access, we will agree how the digital and physical environments are covered across the two reviews. This ensures the package reflects your priorities and that the scope is clear before work begins.

Can you provide accessibility recommendations for our organisation?

Yes. Our reviews are designed to identify relevant barriers and provide practical recommendations within the agreed scope.

The findings can help you understand potential improvements, establish priorities and plan your next steps.

Do you offer disability training as well as accessibility reviews?

Yes. AbillityU provides CPD-approved disability training to help organisations develop their understanding of disability, accessibility and inclusive practice.

Training can complement an accessibility review by helping staff understand the barriers identified and consider how inclusive practice can be applied in their roles.

You can purchase training separately or discuss how it could support your organisation’s accessibility objectives.

How do I get started?

Contact AbillityU to discuss your organisation’s needs and the environment you want reviewed.

We will help you identify the appropriate service, agree on the scope and discuss the proposed arrangements before proceeding.